FAQ

How can I transfer my child's records?

Any transfer of medical records must be requested in writing and include the full name and birth date of the patient, along with a signature from the legally responsible parent or guardian. Please include addresses and phone numbers of the other office. Our office provides a form to fill out to make this process easy, found on our Forms & Policies page.

What should we do for after hours care?

After Hours Questions

While most routine questions can be answered on our Patient Education pages, occasionally parents need to call for advice after hours. If you call our main number, the voice mail directs you to the telephone number of the provider on call.

If you leave a message for a call back, please clearly state your child's name and birth date as well as a brief description for your call. Please make sure your telephone accepts blocked phone calls, as we might not be able to call back if your phone does not accept our call. There are times that we do not get your message due to many factors. If we do not return your call within a reasonable time, please call again.

Non-emergent questions should be called to the office to be answered during normal business hours. We will charge for after hours calls as allowed by national guidelines. These are typically not covered by insurance, check your plan.

Urgent Care/ Emergency Room Visits

We cannot give insurance authorizations after hours or direct you to a facility on your insurance plan. Contact your insurance carrier to learn where they contract for after hours care.

If you feel your child needs to be seen after hours for urgent care, please take them to After Hours Pediatrics, Children's Mercy South, or the main campus of Children's Mercy. Children's Mercy South's Urgent Care is at a new location. They will continue to see Urgent Care patients who arrive at the main campus, but they will be charged at Emergency Room rates.

If your child has a true emergency take your child to the closest emergency room or call 911. The emergency room at Children's Mercy South is NOT a trauma center, but accepts most emergencies.

We do not recommend walk-in clinics other than the ones above because of variable experience with children among their providers.

Support your Medical Home

We are open six days a week to serve our patients. Care in the medical home has been shown to improve communication between the patient and providers, improve medical care, and decrease health care spending. If you can manage symptoms at home until our office is open, please bring your child to our office so that we can be involved with your child's health and well being. We offer both walk in visits for sick children as well as same day appointments for sick care. Please note our walk in clinic hours.

What is going around?

Parents often wonder if their child's symptoms are commonly seen in the community at any given time.  Check our News page or our Facebook page for information on "What's Going Around?"

Why should I choose a pediatrician?

Specialized Education and Experience

Pediatricians are specially educated and trained in diagnosing and treating illnesses in infants, children and adolescents. We have a great deal of specialization in infectious diseases specifically in children. Isn't it best to have the experts diagnose and treat such an illness so that the child — and the community — have the best chance of fighting it? Pediatricians are not just about shots and growth charts either. We are concerned with your child’s entire spectrum of development — physical, mental, social and emotional.

Providing a Medical Home with Well-Child Care

Children deserve a medical home — a place where their care is accessible, family-centered, continuous, comprehensive, coordinated, compassionate, and culturally effective. Comprehensive well-child care (or preventive care) benefits not only the individual patient and family, but the health care system as a whole. Well-child care truly is one of the greatest values in medicine. A whole year of preventive or well-child care costs relatively little, and provides huge value in both quality of care and in the costly illnesses and injuries that are prevented.

We Truly Care

Many pediatricians provide certain types of care at no profit, and often at a loss. For example, the vaccines we administer may cost our practice more than it will be reimbursed. But we do it because we believe so strongly in the importance of immunizations to the individual child and to our nation’s public health. Pediatricians need and deserve to be fairly compensated for their work, and they need to run their practices as businesses despite a high proportion of low-cost or free care to their patients.

Urgent and After Hours Care

Parents are opting to use urgent care, retail-based clinics and other venues to obtain quick diagnoses, treatments or physicals without having to make an appointment to see their pediatrician. This means their child is seen by someone who does not have the child’s medical history. The idea that children can have minor problems taken care of at these alternative venues, and that the pediatrician’s office should be saved for chronic or complex problems, is not good in a couple of ways. For one thing, it fragments the patient’s care, and for another, it creates a business model that can’t work for many primary-care pediatricians. Many pediatric practices have expanded their office hours to better meet the needs of patients and parents. We are looking at doing so in the future.

Adapted from the American Academy of Pediatrics Website: AAP Dept. of Communications, January 2008

How can I find information about health topics?

Visit our Patient Education section for information on many health-related topics. Browse the categories to find the most appropriate one for your question.

  • Allergies and Asthma: Information about allergy testing, asthma diagnosis and management, and a printable food allergy sheet for schools.
  • Behavior, Parenting and Discipline: Time out rules, potty training tips, ADHD information (including printable parent and teacher questionnaires), postpartum depression scoring sheet, and more!
  • Breastfeeding: Learn about breastfeeding basics, storage of breast milk, increasing milk production, and more!
  • Conditions: Read about colds, bed wetting, autism, acne, nosebleeds, constipation, and more on our Symptom Checker!
  • Dental care/Teeth issues: Learn about teething, tooth cleaning, toothaches, and what foods are good and bad for teeth.
  • Feeding: Age-specific recommendations for types of foods, beverages, how often to feed your child, and more!
  • Medications: Medication dosing tables for OTC medicines, tips for avoiding common medication mistakes, and more!
  • Miscellaneous: This section contains a variety of information such as alternative medicine, cloth diapers, and a list of valuable online resources.
  • Newborn and Well Child Care: We encourage everyone to review this section before well visits and as needed for age-specific topics.
  • Nutrition: Read about Vitamin D recommendations, vegetarian guidelines, weight loss tips for teens, and more!
  • Safety and Injuries: This page has specific information on safety (bug, car seat, heat, etc.) as well as how to care for head injuries, lacerations (stitches, staples or skin glue), and other injuries.
  • Understanding Lab Values: Help for understanding thyroid tests, cultures, and anemia. 
  • Vaccines / Immunizations: This section contains the Pediatric Partners usual vaccine schedule, as well as links to each vaccine's information sheet. There are also links to sites that offer even more information about vaccines.

How do I create an account on your website?

A few important tips:

  • Do not create accounts under parent names - it is the child's account and information.
  • Click on "Create an Account" in the orange/red tab at the top of our web page and create a SEPARATE account for each patient seen at Pediatric Partners.
  • Messaging from Pediatric Partners will be sent to your e-mail account from "This email address is being protected from spambots. You need JavaScript enabled to view it.." If the message contains confidential information, it will direct you to log in to your child's account on our website for secure messaging.
  • A confirmation message will be sent to your e-mail address within 24 hours. If you do not find it there, please check your "Junk" box and add sender to safe-sender list. You can do this by clicking the "Not Junk" tab, if available, or by right-clicking on the e-mail in your in-box or junk box, and scrolling down to "Junk", click on that and add sender to safe-sender list. You can add "This email address is being protected from spambots. You need JavaScript enabled to view it." to your safe-sender list now if you desire.
  • If more than one parent would like to receive these reminders and can share the password, please set an auto-forward rule with your email to go to other email addresses. If you do not know how to do this, simply search "autoforward email in ___" and fill in gmail, Outlook, etc.
  • If more than one parent would like to receive these reminders and they DO NOT wish to share a password (families with 2 homes), make 2 SEPARATE accounts, but include 1 and 2 with EACH name so we recognize the SAME child is BILLY1 SMITH and BILLY2 SMITH.
  • Sibling (brothers and sisters within the same family) accounts can be linked to allow you to log in with only one ID and password.


To add additional family members and link the siblings accounts:

a. After you have created an account for your first child, log in and go to "My Patient Page."
b. Click on "My Account."
c. Click on "Family" and then "Create a Family Member".

This automatically links everyone in the family, so you only need to log in once and you can toggle between accounts.

Please call our office if you need further assistance.

Why do I sometimes have to wait so long?

No one likes to wait at the doctor's office. We don't want patients to have to wait. We continuously monitor wait times and try to improve our office work flow. Unfortunately, with pediatrics, there are always things that come up unexpectedly in our schedule. We can be running right on time, but one patient is all it takes to fall behind. Please be patient with us! Remember if it is your child that needs the extra time, we will take that time.

If it is important to you to have less of a wait time, avoid late morning or late afternoon appointments (more time for us to get caught up in something), and avoid busy Mondays and Fridays, as well as the day before and after holidays.

What makes the wait so long in the first place?

  • Sick kids. Most of our “sick” appointments are fairly quick visits, and are scheduled as such. Children who are truly sick and require more time (breathing treatments, stitches, admission to the hospital, sending for x-ray, or watching as they sip fluids over a few hours) back us up. They take extra physician, nurse practitioner, or physician assistant and nursing time and may tie up a room for several hours. Please understand that this may happen any time, and even an otherwise low patient volume day can be consumed by one sick child. Most importantly, if it is your child, we will spend the required time to adequately treat him/her.
  • “Oh, by the way…” This is a common phrase in any doctor’s office. When you have an appointment for one thing, but bring several concerns, the visit runs long. Scheduling experts recommend putting off all non-urgent things for a future appointment, but often we will address many of the concerns so you do not have to return. If we tell you that there is not enough time today to discuss other matters, please schedule another appointment for each separate problem. This does not include things that go together, such as cold, cough and earache. All of these can be addressed together. Do not schedule to come in for a rash, but also plan on discussing chronic headaches, warts, asthma, and other complaints.
  • Siblings. Many times each day our providers are asked to “just take a look” at brother or sister. This innocent question seems to only take a few minutes, but these minutes add up by the end of the day. Since we will see all sick children on a same-day basis, please make an appointment for each child you want checked or discussed. If you just want to discuss another child without an appointment, call the nurse line or e-mail your provider.
  • Sometimes we joke that the bus just stopped by. There’s no one in the waiting room, then suddenly the waiting room is full of people. If someone's late to an appointment, someone else right on time, and someone early, then it gets backed up. Please be on time for appointments whenever possible and call if you will be more than a few minutes late. We understand that sometimes there is unexpected traffic, so we will always fit people in who missed their appointment time, but realize that it makes others wait. Do not schedule an appointment if you know you will be late. (It’s amazing how often we hear, “It always takes so long to get from work to daycare and then to the office,” when a parent is late.)
  • We will see your sick child the same day if possible. Sick kids can’t wait until a week from Tuesday, as some offices schedule. Please try to call early in the day if you want an appointment. There seems to be a rush after 3 pm.
  • Insurance information and other “bookkeeping” issues. Please be ready with all current insurance information as you check in. If you have not filled in a Patient Information Sheet in the past 12 months, you will be asked to provide a new form. Filling this out at home is easier for most parents. Click here for the Patient Information Form. For all new patients and existing patients with insurance changes, our receptionists may need to call the insurance company to verify information, so please arrive early.
  • School physical forms. Often high school age kids come in for sport physicals without the required form filled in. The form MUST be completed before the physician can see the patient. The Kansas state form is detailed and takes time to fill out. Please fill it out before coming to the office. If you do not have a form, click here.
  • Behavior. Some parents spend an extraordinary amount of time disciplining their children in our office. Often it is the sibling of the child with the appointment, not even the child being seen. We know that all children are rowdy sometimes, but it makes the visit long if we have to repeat what is said multiple times because the parent was distracted by the child, or if we have to wait for the parent to calm the child down. Bringing only the child(ren) with appointments helps this situation. If a child resists an exam (very common between 12 and 36 months) it takes longer to adequately evaluate the child. We expect and understand this, but it still adds time to our day, and if we have several of these children in a row, it slows us down.
  • Walk-ins. We offer a walk-in clinic daily. We staff this based on time of year and expected volume of patients. Obviously without scheduled appointments, this is at best an educated guess. Try arriving before the last 30 minutes of walk-in, as this is the busiest time.

What can I do to help?

  • Arrive within 5 minutes of your appointment time. If you will be late, please call. Anyone more than 15 minutes late may be asked to reschedule. Do not come early expecting to be seen before your appointment time.
  • Schedule your appointment appropriately. Scheduling for an earache when you really want to discuss the implications of your divorce on your child's behavior is not appropriate. An earache is a short appointment. Chronic conditions, behavior concerns, and well visits are long visits on the schedule.
  • Be flexible. If the provider you scheduled with is very busy due to unexpected issues and you are offered to see another provider, please consider this option. If you want to see only the person you scheduled with, remember you will wait longer. If another provider has an opening, you will get more prompt (but still great!) care.
  • If you must leave by a specific time, let your nurse know. She might suggest seeing another provider if the one you are seeing is delayed.
  • Bring only the child scheduled for an appointment if possible. This allows the focus to be on your child that is being seen, and not on the fighting and running around that happens with siblings. Also, there is less exposure to the germs in our office, so you don't make a trip back a few days later with a sick sibling!
  • Schedule all children you wish to discuss.
  • Have your insurance card ready at check in.
  • Pre-fill out any forms needed: Camp and Sports forms and our Patient Information Sheet.
  • Schedule early in the morning.

How do I find health forms?

Our Forms and Policies section provieds office policies and printable forms froms from our office, schools, and more.

How can I make saline?

Recipe for Saline to do Nasal Irrigation

Ingredients:

  • 8 ounces of tap water (1 measuring cup)
  • 1/4 to 1/2 teaspoon of table salt
  • Pinch of baking soda

Mix all ingredients in a glass bottle. Keep the saline for a maximum of 24 hours. Each 24 hours discard the saline, wash the container and make a new solution if needed. This is to keep bacteria from growing in the solution. Using old saline can increase the risk of introducing bacteria into the nose.

What should I do if we are out of town and my child is sick?

Please visit our Out of Town Pediatricians page.

Why won't we call out prescriptions?

Many parents become upset when our office will not call out a prescription when they feel their child has strep throat, ear infection, wheezing, and more. Please read this article by Dr. Suzanne Berman for a better understanding of this policy.

Why am I being billed? I have insurance!

Insurance billing is a difficult concept to address because in many ways we are blind to what the patient will be responsible for paying. Even two families with the same brand of insurance has different contracts depending on their employer. We cannot know the specific details of your insurance, so cannot tell you what will be covered at your visit. After we submit to your insurance company, they let us know what we must write off, what we must bill to the patient, and what they are paying. For a better understanding of medical billing, please read Why am I being billed? I have insurance!

What is Parents As Teachers?

Did you know your school district has a free parent information program for parents of infants to 3 years? This is called Parents As Teachers, and we find it to be a valuable resource for new parents.

Call your school district for more information:

Gardner 913-856-3035
DeSoto 636-586-1008
Shawnee Mission 913-993-9380
Olathe 913-780-8106
Blue Valley 913-239-4400

How can I find a daycare provider?

Daycare Aware is a site designed by a mother who lost her daughter to an accident on the first day of daycare. It gives a number of ways to investigate a daycare provider prior to leaving your most precious possession in their care. There are many links and questions to think about before choosing a provider.

Disclaimer: Clicking on Daycare Aware above will lead you away from our website. While we only link to sites we find useful, we cannot be responsible for their content.